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Support

We’d love to hear from you

If you can't find the answer to your question in our FAQ's and would like to talk a real person, our Tech Support line available..

FAQ'S

608-268-2600

Contact Us

We’d love to hear from you

Our customer service is always available. You can also contact our
customer service department by email with specific questions.

Email

608-268-2600

Support & FAQ's

CONTACT US

If you need help with Planet Freedom, you’re in the right place. We strive to provide the highest level of service to our Citizens. If you can't find the answer to your question here and would like to talk a real person we have our Tech Support line available 24/7 everyday.
Simply call: 608-268-2600

Train Your Brain for Success - The Book

Where can I use my Book code?

Welcome to Planet Freedom!

You have two places that you can enter your Train Your Brain code. 

1) Train Your Brain For Success Home Page
https://www.planetfreedom.com/train_home
- You will see the BLUE "View the bonus videos" form.  
- Enter your Promo Code
- Enter Your First Name , Last Name and Email

You will see a Success message and a "Continue" button. You are now able to see the videos listed under the "Train Your Brain For Success" menu item 

2) Planet Freedom Home Page
https://www.planetfreedom.com/
- You will see in the second column under the "Train Your Brain for Sucess" Book a BLUE "View the bonus videos" form.
- Enter your Promo Code
- Enter Your First Name, Last Name and Email

You will see a Seccess message "in the first column" and "Continue" button. You are now able to see the videos listed under the "Train Your Brain for Success" menu item. 

Web Browser Issues

Recommended Planet Freedom Web Browsers

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Recomended Web Browsers for viewing Planet Freedom

For the best Planet Freedom Experience
- Chrome (OSX, XP, Windows 7, Windows 8)
- Firefox (OSX, XP, Windows 7, Windows 8)
- Safari (OSX)

Important: Internet Explorer
We just released a version of Planet Freedom that supports:
- Internet Explorer 8 (XP)
- Internet Explorer 9 (Windows 7)
- Internet Explorer 10 (Windows 8)

Note: There is currently a video player issue in Internet Explorer 10 with Vimeo and Flash. 
- If you refresh your browsr you will be able to see the videos.
- They are currently working on a fix.

Mobile Browsers
iPad & iPhone: Your should be able to navigate and view the site using your iPad & iPhone. The videos will play using HTML5.

Note: If you "zoom in/out" some of the user interface items will break. We are currently working on fully supporting the iPad & iPhone

Android Browsers: We have not fully tested the Android browers at this time and they are not supported. 

Empty Your Browser's Cache

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Sometimes we update Planet Freedom to offer you new features or to fix browser issues. Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.

  1. In your browser's menu bar go to Tools, Internet Options, General, Browsing History, Delete
  2. From this window delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.
  1. In your browser's menu bar, go to Tools -> Clear Recent History.
  2. Under "Time Range to Clear" select "Everything."
  3. Expand the "Details" section and check "Cache."
  4. Click the "Clear Now" button.
  1. In your browser's toolbar go to Tools -> Options -> Under the Hood.
  2. Click the button labeled "Clear browsing data."
  3. Select the checkboxes for the types of information that you want to remove.
  4. Click "Clear browsing data."
  1. In the Mac OS X menu bar, go to Safari -> Empty Cache.
  2. There is no Step 2.

Remove stale cookies

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A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Planet Freedom cookies. On Internet Explorer you will have to delete all cookies.

  1. In your browser's menu bar, click on "Tools."
  2. Click "Internet Options..."
  3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
  4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
  5. Click "OK" to exit.
  1. In your browser's menu bar, click on "Tools."
  2. Click "Options..."
  3. Click on the "Privacy" tab.
  4. Click on "Show Cookies..."
  5. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  6. Select them and click "Remove Cookie."
  7. Click "Close" to exit.
  1. In your browser's toolbar go to Tools -> Options Under the Hood.
  2. Content settings in the "Privacy" section.
  3. On the "Cookies" tab, click Show cookies and other site data.
  4. Click Close for the Cookies and Other Data dialog when you're done.
  1. In the Mac OS X menu bar, select "Safari."
  2. Click "Preferences..."
  3. On the "Security" tab, click "Show Cookies."
  4. Click on "Show Cookies..."
  5. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  6. Select them and click "Remove."
  7. Click "Done."
  8. Close the Preferences box.

Help with your Planet Freedom Passport

I Am Not Receiving Emails

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I Am Not Receiving Emails
Please check your Spam box for any emails from us. Once you see our @planetfreedom.com email please make sure to add it to your address book.

Note: We will not Spam you. If you feel like your being Spammed please let us know or opt-out of any future emails.

Account Information

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Account Information
1. Click on "My Account" in the left navigation bar
2. Click on "Account Information"
3. Click the blue "Edit" button in the top right to edit your information

Change your Password

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Change Your Password
1. Click on "My Account" in the left navigation bar
2. Click on "Change Password"
3. Fill out the Information 

Subscription Information

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Subscription Information
1. Click on "My Account" in the left navigation bar
2. Click on "Subscription Information"
3. You will find your Passport Details and copies of your subscription invoices that you can download in PDF format.

Cancel Account

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Cancel Account
1. Click on "My Account" in the left navigation bar
2. Click on "Cancel Account"
3. Fill out the Information 

Note: This will immeditatly cancel your Planet Freedom account. 

Payment Information

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Payment Information
1. Click on "My Account" in the left navigation bar
2. Click on "Payment Information"
3. You will find your credit card information here. You can add a new credit card for payment here.

What can you find
on Planet Freedom?

We’re constantly striving to offer you
the best training and programs.

  • Recall My Shopping List

    Easily use your memory to get what you came for.

    Learn More

  • Recall My To-Do List

    When you can't write it down,
    this technique will save you

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  • Find 10 More Hours Every Week

    Imagine what you could do with 10 more hours?
    Learn the secret!

    Learn More

  • Recall Names of People I Meet

    Ever shake someone's hand and then immediately forget their name?
    Learn how to remember everyone's name.

    Learn More

  • Heighten My Focus

    It's hard to hit one target when you
    are aiming at two or three.

    Learn More

  • Identify My Obstacles

    What is holding you back from achieving
    all of your dreams and feeling
    abundance in your life?

    Learn More

    • Start your personal development today.

    Sign up and we’ll mail you a FREE introductory package.

    SIGN UP NOW

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